Increased employability: Employers highly regard active listening because of how it can improve work performance. This skill enables you to be empathetic, consider others' perspectives and be more objective, meaning you put aside your feelings or bias to make decisions that positively impact others as much as possible. More effective conflict resolution and decision-making: Active listeners are better able to defuse situations or conflicts while being able to introduce positive change into the workplace. This can lead to more effective conversations and collaboration overall in addition to gaining trust from your colleagues. By showing your engagement while they're speaking and accurately remembering the ideas they've expressed, you can demonstrate that you respect their ideas and concerns. Stronger working relationships: When you practise active listening, you are showing your team members, supervisors and clients or customers respect. With techniques like paraphrasing or repeating what has been said, you are also more likely to remember more specific details of the conversation, which can lead to you passing on accurate information more consistently. Information retention and accuracy: Active listening skills enable you to retain information for longer and with much more detail than if you are passively listening, or listening with distractions or the intent to respond immediately. Here are the most important benefits of improving your active listening skills in the workplace: Related: Interpersonal skills: Definitions and examples Why are active listening skills important? You may also ask clarifying questions or paraphrase what the speaker has said to confirm that you fully understand them. This skill also allows you to effectively interpret both verbal and nonverbal signs, including tone of voice, body language and eye movements to better understand the intent of the speaker before replying. Whilst practising active listening, you focus on the thoughts, needs, feelings and ideas of the speaker without distraction and without the intention of responding immediately. What is active listening?Īctive listening is a skill that involves you paying full attention to a speaker to thoroughly understand the message before responding appropriately. In this article, we discuss what active listening means and how you can develop your active listening skills and use them in the workplace. By developing this ability, you can become a more effective team member and leader. Active listening is a soft skill that requires you to fully focus on what a speaker is communicating. Communication is fundamental in the workplace, so active listening skills are highly valuable to employers.
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